Frequently Asked Questions
1. How can I contact Mahzooz Customer Support?
2. How do I open a new account?
3. How can I edit my personal details?
4. How can I reset my password?
5. Can I register more than one account?
6. I cannot log in to my account.
7. I wish to take a break from playing Mahzooz. What can I do?
8. What is the time-out feature?
9. What is the self-exclusion feature?
10. How can I close my account?
11. My internet connection crashed whilst I was purchasing Credit – how do I know if the purchase was successful?
12. What is the cost of one entry to the draw?
13. How can I purchase Credit?
14. Which currencies do you accept?
15. How can I view historical transactions on my account?
16. What are the purchase limits?
17. How do I enter the Mahzooz draw?
18. How do I select my numbers?
19. What are “Favourites”?
20. Where can I view my entries for this week’s draw?
21. What is the latest time to enter the current draw?
22. I don’t live in the UAE; can I still participate in the draw?
23. Can I cancel my entry?
24. How and when do I get my prize if I win?
25. How do I withdraw my winnings from my Mahzooz account?
26. Are there any withdrawal fees?
27. Can my Credit be converted to cash if I decide not to continue playing with Mahzooz?
28. Can I transfer my Credit to my friend who also wants to enter the draw?
29. When will the Mahzooz app be available for download in the Apple app store and Google Play store?
30. I live outside the UAE; how do I collect my winnings?
31. What is Mahzooz rule regarding Group Participation or Syndication?
32. Why do I need to verify my account in order to withdraw my prize?