Frequently Asked Questions

In compliance with applicable commercial gaming regulations, Mahzooz will temporarily pause operations from January 1st, 2024. The pause is a result of an industry-wide mandate consistent with the Regulators’ new role to create a well-regulated gaming environment in the United Arab Emirates.

The last Mahzooz weekly draw will be held on December 30th, 2023.

No, Mahzooz will be pausing the sale of tickets, and no draws will be held after December 30, 2023 until further notice from the Regulators.

Whilst pause is in place customers will not be able to purchase tickets however their accounts will remain active allowing for withdrawals as per the usual procedure.

Yes, customers may request withdrawal of any outstanding balance in their Mahzooz account even after the temporary pause starting December 31st, 2023.

Ewings is exploring various options for future endeavours. Updates on any new initiatives will be communicated through our normal channels.

Customers can contact our customer support team through the official Ewings website or customer service hotline for any inquiries or assistance related to the pause of Mahzooz’s operations.

Customers may request withdrawal of any outstanding account (no minimum amount applies) balance even after the pause date of December 31st, 2023.

We consider this pause as an opportunity to implement further enhancements to our platform, and we look forward to resuming our mission of changing people’s lives in the first quarter of 2024 once successful in our bid.

Yes. Some of the current features such as CREATE ACCOUNT, MY CART, BUY NOW, ADD CREDIT and PLAY will be temporarily disabled. However, the existing customers will be able to view the stories and past draws and receive updates.

No, the kiosks will be temporarily disabled during the pause period.

Official updates and announcements will be published on the Mahzooz official website and communicated through other Mahzooz official channels. Customers are advised to stay informed through these sources for the latest information.

Your customer account will remain active, even though we have paused our draw operations. Your balance, if any, will remain secure until we resume operations, or until withdrawn.

Mahzooz, launched in 2020, has become a beacon of hope, changing people's lives for the better. It has crowned 64 millionaires, given away more than AED 500,000,000 to over 1.8 million winners, and actively conducted a community outreach programme focusing on education, healthcare, and the environment that has benefited 10,000 individuals

Mahzooz's community outreach program focuses on education, healthcare, and the environment. Over the past three years, it has distributed over 26 million water bottles to over 40 shared accommodations and not-for-profit institutions and NGOs, impacting over 10,000 beneficiaries.

Ewings is committed to upholding the highest standards of corporate governance and compliance with regulatory directives. In response to specific guidance from the Regulator, we have temporarily paused our Corporate Social Responsibility (CSR) activities, however Ewings will use the pause period to work on exciting future CSR initiatives.

At Ewings, we take data privacy seriously and we are committed to ensuring compliance with applicable data protection laws.

If you wish to request the erasure of your data, please follow the steps outlined below:

**Submit a Written Request:**

Please submit a written request for data erasure, including your full name, contact information, and any specific details regarding the data you would like to be erased.

**Verification of Identity:**

To protect your privacy and ensure the security of your data, we may request additional information to verify your identity before proceeding with the erasure request.

**Review of Request:**

Once we receive your request and verify your identity, we will review the details to determine the scope and feasibility of the data erasure.

**Confirmation of Erasure:**

Upon completion of the erasure process, we will confirm in writing that your data has been successfully erased from our records.

Please note that certain legal obligations may require us to retain certain information for a specific period. We will inform you if any such obligations apply to your request.

For any further assistance or clarification, please contact our Data Protection Officer at dpo@ewings.ae or customer.support@mahzooz.ae.

Ewings will temporarily suspend new Mahzooz registrations.

Yes, the temporary pause in new registrations applies to players both within and outside the UAE. This decision is made in accordance with regulatory directives that impact our ability to accept new registrations from all locations.