Social Media Community Guidelines

1. Introduction

Mahzooz Social Media (“Mahzooz SM”) accounts are intended to provide users with a place to connect and to share their experiences and stories. In order to facilitate the exchange of ideas and to ensure that they are expressed in an appropriate manner, Mahzooz has implemented Social Media Community Guidelines. These Guidelines clearly outline the rules of conduct for participation on Mahzooz SM accounts and should be consulted by all users.

2. A Community of Respect

In order to create a positive and engaging environment for users among our Mahzooz SM accounts, we ask all users to treat each other with respect. Users may disagree with an idea; however, they must be respectful of others at all times. Insults, threats or harassment of other users, organizations or employees is strictly prohibited.

Mahzooz has a zero-tolerance policy and will (to the fullest extent that each respective social media platform allows) delete, block, hide or ban posts, comments and users that are defamatory, indecent, hateful, racist, sexist, disgraceful, vulgar, discriminatory in any way, inappropriate, harassing or defamatory, or encourage, endorse or suggest illegal activity.

Users must not post content that violates any applicable law, regulation or terms of any agreement(s) you may have with us. 

3. Stay on Topic

Users should aim to ensure that their posts and comments are relevant to the topic at hand so as not to break the flow of a conversation. 

4. Everything is Public

Nothing is private when posting or commenting on a public feed. Once you comment on a public feed, it can be seen by anyone on the internet. Do not share or post any personal or sensitive information about yourself or others that you would not want to make public.

5. Your Comments are your Own

Any comments or opinions shared by our followers on Mahzooz SM accounts are those of their respective contributors only. The views expressed by the contributors do not represent the views of Mahzooz, EWINGS LLC (its managing company) or its employees. 

Mahzooz and EWINGS LLC are not responsible for, and do not validate any opinions, assertions or statements expressed in any user’s comments.

6. Use your own original Content

All content posted by users on Mahzooz SM accounts must comply with intellectual property rights related to such content. You must own, or have permission to post such content, and should never post anything that violates anyone else’s rights, including privacy, publicity, intellectual property (e.g. trademark, copyright, patent) or other proprietary rights.

7. Responsibilities

Mahzooz, EWINGS LLC and its employees are not responsible or liable for damages that may occur while you are engaging with any Mahzooz SM accounts. You must comply with the Terms and Conditions of the social media platform or tool on which Mahzooz SM accounts are hosted.

8. Questions

Ask them! One of the reasons Mahzooz is on social media is to help you. Please ensure your questions do not contain personal information or account sensitive information. Remember, your post will be public unless it was on direct message (“DM”). We will answer your question as fast as we can.

9. When do we Respond?

We read all messages, posts, and comments, and we may answer when appropriate. However, please be advised that although our accounts are being continuously monitored, replies will be made between 9:00am and 6:00pm UAE time, Sunday to Thursday.

10. Privacy and Security

When you post content to our Mahzooz SM pages, you are giving us the non-exclusive, irrevocable right to reproduce your posts (including any images or content that are part of the post), together with your name (if applicable) for attribution purposes. This includes usage in any medium, anywhere in the world, for our own business purposes, including for advertising and promotional purposes.

The social network sites, tools, and platforms on which Mahzooz SM accounts are hosted are not affiliated with Mahzooz or EWINGS LLC, and we are not responsible for and do not control the third-party sites’ privacy and data security practices and policies. 

11. Complaints

We take your complaints very seriously and ensure any issues are addressed properly, however, Mahzooz SM pages are not the right place to file a complaint.  We will take down any post that violates our policies or puts your personal information in jeopardy.

If you do have a complaint or an issue that you feel needs addressing, please contact us and we will do our best to address it.

12. Community Safety

If a post looks like or is a scam, illegal content or a virus, we will delete it immediately. We have the right to ban anyone from our pages if they abuse our Guidelines. We will also report any social media activity to the relevant UAE authorities that we deem inappropriate or illegal or have a good faith belief that disclosure of such information is reasonably necessary to detect and prevent fraud or to protect the safety of the public or an individual.

13. Updates to the Guidelines

Mahzooz reserves the right to amend these Guidelines at any time without prior notice. If any portion of these guidelines is found to be unenforceable, the remaining sections will remain in effect.

14. Contacting us

If you have any questions, please contact the Mahzooz Customer Support team by calling the UAE toll-free number 800 5825, or +971 4 571 3410 from anywhere else in the world (from 8:00am to 10:00pm (UAE Standard Time), 7 days a week) or by sending an email to customer.support@mahzooz.ae.

[Note: During the Holy Month of Ramadan, the Customer Support team will be available from 10:00am to 12:00am (UAE Standard Time), 7 days a week.]